HELP & SUPPORT

Troubleshooting & how-to guides

Step-by-step fixes for common questions, from login and bookings to payments, imports, and notifications. Search or browse below.

How to import your existing client and pet list (and fix import errors)

Fixing email or SMS notifications that aren't arriving

How to install the app and fix syncing issues

Fixing a page that looks broken by clearing your browser cache

Fixing a staff member who can't see something (roles and permissions)

How to set your business hours and availability so customers can book

How to get help and contact support

Fixing login problems and resetting your password

Fixing a booking or calendar slot that won't appear (and avoiding double-bookings)

Fixing Stripe payments that won't sync or a failed charge