Frequently asked questions

Yes. Every plan starts with a 14-day free trial, and no credit card is required to begin. Pikatti offers four tiers billed monthly or annually: Starter for solo operators, Growth for small teams, Pro for established businesses, and Enterprise for multi-location or high-volume operations. Higher tiers unlock more staff seats plus features like automation, advanced analytics, and white-label branding.

Pikatti is built for the full range of pet-service businesses, each with a tailored feature set: mobile grooming and salons, boarding and daycare, dog training and classes, dog walking and pet sitting, retail and point-of-sale, veterinary and telehealth, shelters, rescues and breeders, and pet transport. You pick your business type at sign-up, and Pikatti shows only the tools that fit how you operate.

Yes to both. If your business spans more than one vertical, such as boarding plus daycare, the relevant modules combine into one workspace. Multi-location support runs separate calendars, capacity, and hours per site while keeping a single shared client and pet list. Multi-location is available on the Pro and Enterprise plans.

Yes. Pikatti includes a CSV import tool that auto-maps common columns like name, phone, email, breed, and vaccination dates, with ready-made presets for popular systems and a general option for any spreadsheet. Before anything is saved, a dry-run validation report flags duplicates and malformed rows so you can fix them first.

Yes. Pikatti uses your own Stripe account, which you connect during onboarding or later in settings. Money from invoices, deposits, and point-of-sale goes directly into your account, and Pikatti takes no cut of those payments. Pikatti’s only charge is your subscription fee.

Yes. Pikatti is an installable app you add to your phone’s home screen straight from the browser, with no app-store download. It works on mobile and desktop, supports push notifications, and keeps recent appointments and your client list handy. Scheduling, client and pet management, and invoicing all work from your phone.

Your business data is yours. Pikatti walls each business’s information off from every other business on the platform. Data is encrypted at rest and in transit, access is controlled by staff roles, and two-factor authentication is available and required for owner and admin accounts. Sensitive payment and messaging credentials are restricted to admins.

Most small businesses are up and running in about 15 minutes. A guided wizard walks you through your business profile, hours, services and pricing, branding, and team, pre-filling sensible starting points based on your business type. You import your client list via CSV and you’re ready to take your first booking. Connecting payments is optional and can be done later.

Pikatti provides in-app support so you can submit a ticket without leaving your workspace. The guided onboarding, vertical-specific setup, and seeded starter data get you operating quickly, and built-in help covers common questions. If something isn’t covered, reach out through the in-app support option.

Pikatti’s AI drafts messages and campaigns, writes report cards, summarizes analytics, suggests schedules, and can even answer calls as an AI receptionist. Most actions follow an “AI proposes, you approve” model. Staff-facing helpers are ready to use; customer-facing features like the AI receptionist and portal chat are off by default and turned on when you’re ready. You set the tone so it sounds like your business.

Yes. Pikatti gives you a public booking page and a branded client portal showing your name, logo, and colors. Customers can request or instantly book, view upcoming and past visits, see report cards, and handle agreements. You choose per service whether bookings are instant or require your approval.

Yes. Pikatti generates invoices automatically and supports deposits, tips, refunds, and packages. It also includes a built-in cash-basis money layer with expense and bill tracking, a monthly profit-and-loss view, card-fee reporting, mileage deductions, and a tax-season pack. If you use QuickBooks Online, Pikatti can sync to it.

Your data remains yours. Pikatti provides a data-export option so admins can take their client, invoice, and operational records with them. Exporting is a standard part of the platform, so you can pull your information out before closing your account.